After-hours Emergencies

At Compass Strata, we understand that building emergencies don't stick to office hours. That's why we're proud to extend our protection to cover after-hours and public holidays. If you encounter a common property emergency outside regular hours, simply call us at 1300 724 814 to access our after-hours service (charges may apply).

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Examples of after-hours emergencies include situations like burst or blocked sewers leading to bio-waste entering common areas or living spaces, burst pipes causing water damage, broken or smashed glass in common areas, or non-operational entry/exit points (if this is the sole access) to common garages.

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However, it's essential to note that certain issues, such as locking yourself out, noise disturbances, power outages within your lot, or unauthorised parking, do not constitute emergencies and should be addressed during regular office hours.

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Please be aware that some communities may have their own specific after-hours emergency procedures, so we recommend referring to the onsite notice board for additional information.

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Call 000 in situations that require immediate assistance from police, fire, or ambulance services. This includes emergencies such as fires, medical emergencies, car accidents, crimes in progress, or any situation where life or property is in immediate danger. It's important to only use 000 for emergencies requiring urgent attention from emergency services.

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